One Customer View
One of the most important things your CRM must do is provide a single and accurate view of the customer. SPIRIT is an organisation-centric solution. Our commitment to you is to ensure that every source of data in your business is integrated into a single view of the customer. This view will include not only the contacts and sales but also wider relationships, e.g. multi-academy trusts.
![Single Customer View](/media/1280/one-customer-view3.png?v=637056899142598155&height=200)
![MAT Sales Management](/media/1278/mat-sales-management3.png?v=637056899136662168&height=200)
MAT Sales Management
Selling to multi-academy trusts and other school federations is becoming a lucrative opportunity for education suppliers and will most likely become the norm over time. SPIRIT has specific tools designed to support trust-wide selling.
360 Alerts
When multiple teams are approaching the same school/teachers 360 degree alerts are essential. SPIRIT CRM has a sophisticated alerts system ensuring all users are aware of what all other users are doing within an account.
![360 Alerts](/media/1270/360-alerts3.png?v=637056899114004572&height=200)
![Dynamic Insights](/media/1274/dynamic-insights3.png?v=637056899125878936&height=200)
Dynamic Insights
Utilising the extensive data mappings and profiling built into the SPIRIT database, the CRM system provides dynamic insights for sales people e.g. nearest customer with similar profile – ideal for reference sites and case studies.
Sales Pipeline Management
Ultimately you need to sell. SPIRIT CRM provides all the sales pipeline tools you would expect from a modern enterprise level CRM solution.
![Sales Pipeline Management](/media/1282/sales-pipeline-management3.png?v=637056899147753816&height=200)
![Customer Service](/media/1272/customer-service3.png?v=637056899121347912&height=200)
Customer Service
SPIRIT is an enterprise level CRM and can therefore manage and audit all aspects of your customer service activities including help desk, order processing and customer care.